3dcart Review (2020) – A Good Ecommerce Platform?

3dcart Review

3dcart are one of the most established ecommerce platforms in the market, having been around since 1997 and powering over 22,000 online stores, but is the platform any good for building an ecommerce website?

Pricing
Features
Theme Selection & Customisation
Support
Hosting & Performance
Ease of Use

Total out of 5

3.8

14 Day Free Trial, No Credit Card Required

Disclosure – this post contains affiliate links, which means that if you sign up to services via a link in this post, I do receive a commission, which helps keep the site running and at no cost to you. BUT in no way does this influence my review of the platform, if I don’t like something then I will say so!

3dcart Pricing

3dcart has one of the largest selection of packages out of all the fully hosted ecommerce platforms on the market with a total of 5 to choose from, including:

Start Up

Start Up

$19.00/m

Unlimited Products
Unlimited Bandwidth
Up to $50k Annual Sales
Free SSL Certificate
24/7 Online Support
1 Staff User
Ecommerce Reports

Basic

Basic

$29.00/m

Unlimited Products
Unlimited Bandwidth
Up to $100k Annual Sales
Free SSL Certificate
24/7 Online & Phone Support
2 Staff User
Ecommerce Reports
Ebay Integration

Plus

Plus

$79.00/m

Unlimited Products
Unlimited Bandwidth
Up to $250k Annual Sales
Free SSL Certificate
24/7 Online & Phone Support
5 Staff User
Ecommerce Reports
Ebay Integration
Facebook Pixel

The two larger plans are the Power at $129/m and the Pro at $229/m, which have annual turnover limits of $500k and $1 million respectively.

Additional turnover limits aren’t the only thing you get as you move up through the packages, there are also additional features that can make running and growing your business a bit easier.

If your business exceeds the $1 million turnover limit, then you can go up to their Enterprise Solution which is a custom built for your business to help you continue to grow.

Free Trial

You get to try before you buy with 3dcart as they offer a free 15 day trial, so that you can really test the platform out before committing to one of their paid plans.

3dcart Free 15 Day Trial

No Credit Card Needed

Customer Reviews

Before I get full on into my review, I thought I would take a look at what some of their existing customers thought of the platform. For this I look on Trustpilot, Facebook and Google.

Trustpilot Logo

3.5 out of 5

FaceBook Logo

No Reviews

Google Logo

No Reviews

3dcart Features

The 3dcart platform certainly isn’t short of features! Even the basic plan comes with some features that aren’t even available on other platforms premium plans. On the higher plans, you get that many features that it would be difficult to list them all here, so I have just picked some of the features that stand out to me on the start up plan:

Ecommerce Tools

  • Single page checkout
  • Saved carts
  • Digital Downloads
  • Product Reviews
  • 2 Factor Authentication
  • Google Reviews
  • Unlimited Product Variations
  • Dropshipping Support

Marketing & SEO

  • SEO Tools
  • Blog
  • Social Wish Lists
  • Gift Certificates
  • Discounts & Coupons
  • Mailchimp Integration

Reporting & Analytics

  • Business Reports (profits etc)
  • Customer Reports
  • Site Stats (visitors, referrers etc)
  • Marketing Reports
  • Products & Inventory Reports
  • Payment Methods Reports

Payment Gateways

  • PayPal (inc Pro & Express Checkout)
  • Stripe
  • Klarna
  • Square
  • Sagepay
  • Worldpay
  • Authorize.net

This is a lot of features for a plan that only costs $19 a month but one thing that is good about many of the 3dcart features is that they come in modules, which means that you can pick and choose which features you want to run on your store.

3dcart-Modules

Many of the modules are already enabled on your site when you sign up but you can easily deactivate them by simply un-checking the box and clicking save.

Some of these modules work as integrations with third party tools such as MailChimp and will require an account with the third party in order to be able to use them within your 3dcart store.

Theme Selection & Customisation

3dcart has one of the largest selection of free themes of all the fully hosted ecommerce platforms with 60 free, mobile responsive themes to choose from.

If none of the free themes do it for you, then you can always opt for one of the 50 premium themes, that range from $149 to $199.99. I didn’t see any options for having a custom theme built though.

Theme customisation in 3dcart feels a bit disjointed as the main 3dcart theme customizer is quite limited as you can only change the colours and some typography options and to change your images or add/edit content to your pages, requires you to go into a different tool within 3dcart.

3dcart Customise Theme

Unfortunately, there is no control over the layout and display of your pages as you basically have to choose a theme that fits what you want, then change the little things to make it fit your brand.

While not the worst system on the market, there is definitely room for improvement, even just having all the customisation tools within one editor would be a huge improvement.

3dcart Support

3dcart offer some really good support options to all of their customers. One thing that I did like was that you get a welcome call from one of the support team, who will take you through the basics of setting up your store and also answer any questions that you may have.

With every plan you get access to 24/7 support via their ticketing and live chat systems, you also get phone support if you are on any plan other than the basic one.

Outside of actually contacting their support team, they do have a comprehensive knowledgebase that is full of really good documentation. They also have a community forum, which is always a great place to get answers or just seek knowledge from other users.

3dcart Web Hosting and Performance

As 3dcart are a fully fledged ecommerce platform, you do expect them to offer some very robust hosting. While not immediately obvious, they do have a page on their site listing what they offer from their hosting and here are the best take aways:

  • PCI Compliant Hosting
  • 99.94% Uptime
  • 24/7 Server Monitoring
  • Cloudfare CDN
  • Free SSL Certificate
  • Unlimited Disk Space

This all looks great on paper but I like to check how their sites perform in the real world and to do this I put them through my tried and tested method. I took three of their customer example sites and ran them through Pingdom’s speed test tool and Google’s Page Speed Insights, once a day for three days and you can see the results below.

Washington D.C: 1.21 Seconds
San Francisco: 1.95 Seconds

Google Logo

Mobile Score: 31/100
Desktop Score: 69/100

A good performance across that board from 3dcart and they aren’t too far behind Shopify who topped the performance charts. There is room for improvement on the mobile side of things and even though 31/100 put them towards the top of the table, it is one area that they should focus on improving.

How Easy is 3dcart to Use?

Offering an great selection of features will only get you so far with me as it means nothing if the platform isn’t easy to use. That is why, when I test a platform, I also see how easy it is to use and I look at 5 main areas:

  1. Getting Started
  2. Navigating the Dashboard
  3. Adding and Managing Products
  4. Managing Orders

Getting Started

The sign up process is really easy with 3dcart, all you need to do is enter your name, email address and a contact telephone number. You will then be sent an email with a link to your dashboard and your username and password.

3dcart Dashboard

When you first log in to your dashboard, you will be greeted by a very well laid out homepage consisting of a short welcome video, which while very nice, doesn’t provide much information and short set up guide to help you get started with the platform.

There are also links to the documentation so that you can learn more about certain modules that can help you increase the amount of sales you get on your site.

Navigating the Dashboard

3dcart have opted for a sidebar navigation within their dashboard and it is pretty easy to navigate around your admin area.

The sections are well laid out and with every section bar modules, you get a drop down selection of sub-sections that are also well labelled.

The only thing that got me with the 3dcart dashboard is that all of the design controls don’t get their own main section. Instead they are a sub-section of settings, this is a little bit odd to me as it is not immediately clear where you need to go to start customising your theme.

Adding and Managing Products

Fortunately things do get better when it comes to adding and managing products. The add product page is a well laid out single page, with all the sections you would expect on an add product page such as pricing, title, shipping, description and images.

3dcart Add New Product

Adding a new category is even easier, on the category page, clicking add new brings up a small pop up where you add a name and whether it is a parent or sub category. It is probably the easiest add category system I have used.

Once have added a new category, you can then edit it on the category management page and this brings up all options such as SEO, any page content you want to add and how to display your products.

Managing your inventory is pretty easy and can be done directly in the product overview page by selection Inventory from the more options drop down menu in the top right hand corner. There is also a price editor in the drop down menu as well.

The one thing that I did note is that you get far more options when you are editing a product or category than you do when adding them in the first place. I would have preferred to have all these options available when I first create the product/category, rather than having to go in and edit it afterwards.

Managing Orders

Order management with 3dcart is pretty straight forward and you can do all of the important stuff directly in the dashboard.

You can print invoices and packing slips using the drop down menu at the bottom of the page and also update order statuses in bulk.

You can also do this individually if you wish and also add comments to orders, if there are any special requirements. If you use any third party software, you can export your information via CSV format and one thing I did really like is that you can import tracking numbers in bulk, which can save you a lot of time.

3dcart Order Management

Conclusion

3dcart Review

Paul @ EcommerceGold

Pricing
Features
Theme Selection & Customisation
Support
Hosting & Performance
Ease of Use

Summary

Is 3dcart a Good Ecommerce Platform?

3dcart is a very competent ecommerce platform that offers a good range of features for its users and while it isn’t a bad option, it also isn’t the best either. This is because it is lacking in a few areas such as theme customisation and also the learning curve for the platform is steeper than its competition.

What I like:
• The amount of features available
• 24/7 support
• Theme selection
• Payment gateway selection

What I don’t like:
• Theme customisation
• Steeper learning curve than most platforms
• Design not being a main section on the dashboard

3.8

3dcart Free 15 Day Trial

No Credit Card Needed

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